AWS has published a 2026 roundup of the UK Amazon Quick User Group, describing three quarterly meetups held at the Amazon UK Corporate Office in Shoreditch, London. According to AWS, the events attracted more than 150 attendees and combined customer presentations, product updates, panel discussions, networking, and hands-on workshops.

The sessions covered Amazon Quick features including custom chat agents, Amazon Quick Desktop, Amazon Quick Apps, Amazon Quick Flows, Amazon Quick Automate, and Amazon Quick Research. AWS said participants used provisioned sandbox accounts to experiment with the tools, including creating applications from plain-language descriptions and automating workflows.

Customer examples included Arriva UK Trains, where Sofia Bourika’s team built role-based, mobile-friendly dashboards and scheduled reports for train and station managers. AWS said this provided faster access to incident and performance information.

At used-car retailer Carsa, Tobi Daramola’s team created a governed data layer intended to provide consistent metric definitions across Amazon Quick and AI assistants. AWS reported that the company removed 50 percent of its dashboards, while also reporting improvements in customer satisfaction, complaint resolution, and recurring task times.

Propulse Lab presented a multi-agent AI pipeline for customer-support operations. AWS said the Swiss subscription-business software company reduced request-handling time from seven minutes to 70 seconds and automated 80 percent of routine workflows.

The group also expanded its participation format during the year, adding quizzes, specialist panels, scheduled networking, and opportunities for attendees to present their own work. AWS said its wider Quick Community includes tens of thousands of members, thousands of searchable questions, and more than 600 learning resources.