How cancellations, current paid terms, billing errors, rejected submissions, and refund requests are handled.
This policy applies to paid ToFindAI listings, banners, sponsorships, sponsored articles, other promotional placements, and paid services unless the applicable checkout or written agreement states different terms. Nothing in this policy excludes rights or refunds that cannot lawfully be excluded.
Recurring products continue to renew until cancellation or another stated end condition. Where self-service renewal controls are available, you can use the applicable Manage Listing or Manage Sponsorship area to stop future renewal. Cancelling renewal normally keeps the current paid placement active through the end of the already-paid term.
Payments for an activated paid term are generally non-refundable and are not normally prorated because an advertiser changes its mind, requests early cancellation, does not receive the traffic or business results hoped for, or stops using its placement. This includes a placement removed under ToFindAI's editorial or commercial discretion, where permitted by applicable law. Exceptions stated elsewhere in this policy, the purchased agreement, and mandatory legal rights still apply.
ToFindAI may suspend or remove an activated paid listing, banner, sponsored article, or other promotion under its Terms of Use, including for editorial, reputational, safety, site-integrity, or commercial reasons determined appropriate by ToFindAI. Removal after activation does not, by itself, create a refund or credit entitlement. This does not affect corrections for verified billing errors, failure to provide the purchased service where a refund is required, mandatory legal rights, or express terms accepted for a particular order.
If ToFindAI rejects a paid submission before any purchased promotional service has been activated, and neither the purchased service nor an agreed alternative is provided, an appropriate refund or other billing correction may be required or offered. If a material technical failure attributable to ToFindAI prevents delivery for a substantial portion of an agreed paid term, a reasonable correction, extension, credit, or refund may be considered as appropriate under the purchased terms and applicable law. Customer-caused delays or disallowed content do not automatically create a refund entitlement.
If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact support promptly with the relevant reference or transaction details. We will review the payment record and correct verified billing errors. Nothing here limits rights available through your payment provider or applicable law.
A refund is not normally due because an advertiser supplies incorrect information, fails to provide usable creative or required permissions, requests a new article instead of permitted updates, changes a destination link, submits content that cannot lawfully or appropriately be displayed, or exceeds its purchased editing and placement allowances. Where supported and permitted by the purchased package, the customer may correct eligible content through self-service management.
Voluntary support contributions are generally final once processed, except for duplicate or erroneous charges, unauthorized transactions, or circumstances where a refund is required by law.
For a billing or refund request, contact support@tofindai.com or use the Contact page. Include the email used for the purchase and the listing, sponsorship, contribution, order, or transaction reference if available. Do not send full payment-card numbers by email.
If a payment dispute or chargeback is opened, ToFindAI may pause or adjust the related paid service while the payment status is resolved. Affiliate commissions associated with refunded or disputed payments may also be adjusted under the affiliate program rules.