Refund Policy

Effective Date: November 2, 2025

1. Overview

At ToFindAI.com, we value fairness and transparency in all transactions. This Refund Policy outlines the conditions under which vendors, advertisers, or subscribers may request a refund for paid listings, subscriptions, or advertising placements.

2. Refund Eligibility

Refund eligibility depends on the type of purchase:

• Paid Listings (Monthly or Annual): Refunds are available within 7 days of the initial purchase date if the listing has not yet been approved or published. Once live, refunds are unavailable as publication services are already rendered.
• Advertising Campaigns / Banner Placements: Refunds are available within 7 days of purchase if the campaign has not yet started. Once impressions begin, refunds are not possible.
• Affiliate or Referral Commissions: Payouts are non-refundable once paid. Adjustments may occur in cases of chargebacks or fraud.

3. Non-Refundable Items

• Approved or published listings.
• Completed advertising runs.
• Renewed subscriptions after renewal date.
• Discounted or promotional packages.
• Affiliate commissions already disbursed.

4. Subscription Cancellations

You may cancel your paid subscription anytime via your dashboard. Cancellation prevents future billing but does not retroactively refund completed payments.

Listings remain active until the end of the paid period, then revert to inactive unless renewed.

5. Refund Process

To request a refund:

• Email billing@tofindai.com.
• Include your full name, account email, transaction ID, and reason for refund.
• Approved refunds are processed within 5–10 business days.

6. Payment Disputes

If a payment dispute or chargeback occurs, ToFindAI reserves the right to suspend the related account and remove listings or ads until resolved.

7. Exceptions

In rare cases (e.g., duplicate payment, verified system error, or double billing), a discretionary refund may be issued outside the standard terms.

8. Contact

For billing or refund inquiries:
Email: billing@tofindai.com
Address: Stolting Media Group™, Toronto, Canada