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Conversation Analytics AI Tools

AI tools for analyzing customer conversations, call recordings, chat transcripts, support quality, sentiment, coaching, and service insights.

All Customer Support Call Center Chatbots Conversation Analytics Customer Feedback Customer Service Automation Customer Success Help Desk Helpdesk Automation Knowledge Base Live Chat Miscellaneous QA & Coaching Self-Service Portals Sentiment Analysis Support Chatbots Ticket Triage Voice Support
All Conversation Analytics Agent Coaching Call Analytics Chat Analytics Quality Assurance Sentiment Insights

Directory listings

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GongVerified live destination for the Sales & CRM, Business directory views, mapped to Call Analysis, Deal Intelligence, Sales Tools.
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AircallAircall supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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BaltoBalto supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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CallMinerCallMiner supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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ChorusChorus supports conversation analytics workflows for analyzing calls, chats, support quality, sentiment, coaching, and customer interaction trends.
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ChurnZeroChurnZero supports conversation analytics workflows for analyzing calls, chats, support quality, sentiment, coaching, and customer interaction trends.
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CrestaCresta supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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DialpadDialpad supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Five9Five9 supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Genesys CloudGenesys Cloud supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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HubSpot Service HubHubSpot Service Hub supports help desk and support operations workflows for managing tickets, shared inboxes, customer conversations, and agent collaboration.
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Intercom Fin AICustomer service platform with AI support, help desk, customer replies, and automated communication workflows.

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KlausKlaus supports conversation analytics workflows for analyzing calls, chats, support quality, sentiment, coaching, and customer interaction trends.
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Level AILevel AI supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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MaestroQAMaestroQA supports conversation analytics workflows for analyzing calls, chats, support quality, sentiment, coaching, and customer interaction trends.
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MedalliaMedallia supports customer feedback workflows for surveys, reviews, product feedback, user research, sentiment, and voice-of-customer analysis.
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NICENICE supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Observe.AIObserve.AI supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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RingCentralRingCentral supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Salesforce Service CloudSalesforce Service Cloud supports help desk and support operations workflows for managing tickets, shared inboxes, customer conversations, and agent collaboration.
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TalkdeskTalkdesk supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Twilio FlexTwilio Flex supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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UniphoreUniphore supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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VerintVerint supports voice support and contact center workflows for calls, voice agents, transcriptions, QA, coaching, and phone support.
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Zendesk QAZendesk QA supports conversation analytics workflows for analyzing calls, chats, support quality, sentiment, coaching, and customer interaction trends.