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Customer Service Automation AI Tools

AI tools for automating customer support replies, routing, workflows, agent assistance, resolutions, and escalation paths.

All Customer Support Call Center Chatbots Conversation Analytics Customer Feedback Customer Service Automation Customer Success Help Desk Helpdesk Automation Knowledge Base Live Chat Miscellaneous QA & Coaching Self-Service Portals Sentiment Analysis Support Chatbots Ticket Triage Voice Support
All Customer Service Automation Agent Assist AI Agents Escalation Routing Resolution Automation Workflow Automation

Directory listings

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HubSpot BreezeVerified live destination for the Business, Marketing, Sales & CRM, Marketing Ops directory views, mapped to CRM & Sales, Lead Generation, Email & Marketing.
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GorgiasVerified live destination for the Customer Support, E-commerce directory views, mapped to Support Automation, Self-Service Portals.
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AdaAda supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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AiseraAisera supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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AmeliaAmelia supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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CapacityCapacity supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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CognigyCognigy supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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DecagonDecagon supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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ForethoughtForethought supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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Freshworks Freddy AIFreshworks Freddy AI supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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Help Scout AIHelp Scout AI supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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Intercom FinIntercom Fin supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.

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Kore.aiKore.ai supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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KustomerKustomer supports help desk and support operations workflows for managing tickets, shared inboxes, customer conversations, and agent collaboration.
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LivePersonLivePerson supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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Maven AGIMaven AGI supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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MoveworksMoveworks supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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NetomiNetomi supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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Salesforce AgentforceSalesforce Agentforce supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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SierraSierra supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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Tidio LyroTidio Lyro supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.
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UltimateUltimate supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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Yellow.aiYellow.ai supports AI customer support chatbot workflows for answering questions, deflecting tickets, qualifying requests, and handing off to human teams.
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Zendesk AICustomer service platform with AI assistance for support tickets, agent replies, and customer communication.
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Zoho ZiaZoho Zia supports customer service automation workflows for AI replies, routing, agent assistance, escalation, and repeat support tasks.